211 Palm Beach/Treasure Coast’s mission is to connect people to services 24 hours a day by understanding their individual emotional, financial and community needs and to support the health & human service system as a whole.
211 Palm Beach/Treasure Coast is a private, nonprofit health and human service organization. 211 is a unique multi-program agency that provides information to the public concerning health and human service resources; telephone counseling to individuals with personal and/or family problems; suicide intervention for those who are in sever distress; and information, referral, case management and advocacy services to special need populations such as teenagers and the elderly. Residents from a five-county radius (Palm Beach County, Martin County, St. Lucie County, Indian River County, and Okeechobee County) can simply dial 2-1-1 and be instantly connected to a Resource Specialist 24 hours a day, 365 days per year.
Demand for 211’s 24-hour service remains strong, and because of the continuing economic climate, many of our callers need more assistance and referrals than in previous years. We have found that people who have never needed assistance from a public agency before are now finding themselves seeking help. Last year, 211 Resource Specialists answered 141,439 calls and made 158,154 referrals for 5,383 services.
211 Palm Beach/Treasure Coast is a multi-program agency serving residents of Palm Beach County and the Treasure Coast. Throughout its history, it has been the agency’s philosophy to seek a broad base of funding and to expand only into areas that are viewed as compatible with the overall mission of the organization.
Formerly known as Crisis Line Information & Referral Services and then as The Center for Information & Crisis Services, the agency was started in Palm Beach County by a noted area psychologist in 1971. Originally a drug hotline, the agency quickly expanded into crisis counseling and suicide prevention. In 1981, the agency was funded by the United Way to provide information and referral services to the residents of Palm Beach County. In 1988, the agency added its Elder Crisis Outreach and Teen Hotline components. In 1989, the agency was designated in the Palm Beach County Comprehensive Plan as the central access point into the county’s human service system. In 1994, the agency also became the county’s Elder Helpline, a contract which was extended until 2009.
In July 2000, the Federal Communications Commission designated the three-digit number 2-1-1 nationally to serve as the abbreviated dialing code for access to community information and referral (I&R) services. The agency was selected to provide 211 services for Palm Beach County residents.
Effective November 1, 2001, the agency expanded its service area to the residents of Martin, St. Lucie and Okeechobee Counties with funding support from the United Way of Martin County, the United Way of St. Lucie County, the Martin County Board of County Commissioners and the Florida Department of Children & Families. In the Spring of 2005, 211’s coverage area further increased to include Indian River County residents with funding support from the United Way of Indian River County. This represents a service area population of over 1,861,000.
In October 2002, the agency initiated the Palm Beach County Homeless Helpline to support homeless individuals in their efforts to obtain services toward self-sufficiency. Funding for this program ended September 2011.
In July 2010, Palm Beach County contracted with 211 to serve as the Rape Crisis Victim of Crimes Hotline to respond 24 hours per day/7 days per week to victims of rape, domestic violence and crimes.
211 Palm Beach/Treasure Coast became accredited by the American Association for Suicidology in 1996 and most recently in 2010. Further in 2001 the agency was awarded accreditation by the Alliance of Information and Referral Systems (AIRS), the national accrediting agency for information and referral services. The agency was the first in the State of Florida and the fifth nationally to receive AIRS accreditation. Further, in 2003, the agency received certification by the State of Florida’s Agency for Health Care Administration as the 211 service for Palm Beach and the Treasure Coast. The agency was the first in the state to receive this certification, which was a requirement until 2009. In September 2006, 211 Palm Beach/Treasure Coast successfully completed a review by Nonprofits First, receiving Gold Level Certification in the areas of governance, management, fiscal policies and human resources and most recently in 2011 received re-certification
- Year established:1971
- Organization type:Grantseeker
- Country of registration:United States
- Tax Determination Letter:Received Determination Letter
- IRS Section:501(c)(3)
- IRS Subsection:None
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- None specified
Program areas of focus and activity (i.e. funding cause)
- None specified
Geographic areas of focus and activity (i.e. geographic area)
- None specified
Organization tax information is not viewable for this organization.