Children's National Medical Center (Washington, DC)


  • Name:Michelle Jiggetts
  • Title:Program Administrator of the Parent Navigator Program

Organization Address

  • Organization Name:Children's National Medical Center
  • Address:111 Michigan Ave, NW
    Washington, DC 20010
    United States

Organization Phone

  • Main phone:202-476-4904
  • Main fax:202-476-3621

Organization Web

User Email


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  • Mission:
  • The Parent Navigator Program's mission is to provide non-medical assistance and support to families of children with chronic medical conditions and special health care needs.

  • Overview:
  • The Parent Navigator Program seeks to inform, educate, support and empower families to be strong partners with providers in advocating for their child's medical, educational, and social well-being. It brings a unique perspective and understanding to our health care team, as the navigators are parents of children with special need themselves. They have a personal history of parenting a child with special health care needs and are experienced in advocating for their own child in medical and educational settings.
    The navigators provide guidance and support to families about how to access services, work with providers and manage the various aspects of special needs care giving.

    The program helps to reduce family stress by connecting caregivers to community resources, assisting with navigating care in and outside the hospital setting, locating educational tools and providing emotional support to make the families journey easier to manage.

    The program has six culturally diverse navigators who provide services to five (5) of the seven (7) outpatient Children's National primary care sites in the District of Columbia and to the Complex Care Program. Complex Care has successfully been integrated into the primary care site in the Children's Health Center where it specializes in providing care coordination to include social work, nurse case management and parent navigational services specifically for children with special health care needs. This collaboration has provided a superb opportunity for these families to receive these unique services that they may not have had the opportunity to receive.

    Referrals are routinely received from physicians, residents or from the Complex Care Program (CCP), although other sources consist of self-referral, referrals from case managers, social workers or other healthcare professionals, submitted through our electronic medical record system.

    Referrals are assigned to navigators who are responsible for making intiia

  • History:
  • In 2008, Dr.Cara Biddle, the medical director of the Children's Health Center, the largest of seven (7) outpatient primary care clinics under the Goldberg Center for Community Pediatric Health at Children's National Medical
    Center in Washington, DC conceptualized this program. She realized there was a need to assist our pediatricians with the ability to provide our families with wrap around services to include community resources and other support systems for the medically complex and fragile child with special health care needs.

    The program initially hired two part-time fully benefited parents of children with special health care needs who laid the foundation for the program. From the outset, we realized the need to provide these parents with health care insurance as they have been faced with the challenge of having to pay for healthcare out of pocket.

    Currently, the program has six full time employees with full benefits, two of which are bilingual to support our growing Hispanic population.

  • Year established:2008
  • Endowment:Unknown


  • Organization type:Grantseeker
  • Country of registration:United States
  • Tax Determination Letter:Unknown
  • IRS Section:
  • Tax ID: